[GRIZZLYWIZARD]

Please excuse me Warghoul for plagiarizing your post, but I felt it worthy for some to know!

Quoted from Warghoul from a Quadcrew post.

This is my best guess as to where to place this, if the mods would rather see it somewhere else or deleted please do so, Thank you in advance! Please read on.


****ATTENTION**** DO NOT WASTE YOUR TIME OR MONEY WITH HINDS MOTOR SPORTS THEY WILL RIP YOU OFF AND ARE A WASTE OF TIME AND MONEY, CUSTOMER SERVICE WITH THE PLACE IS NON EXISTENT PLEASE FIND SOME OTHER PLACE TO SPEND YOU HARD EARNED MONEY.

I HAVE FILED A COMPLAINT WITH THE BBB AGAINST HINDS AND WILL ALSO BE SEEKING COUNCIL FROM A LAWYER AND SUING FOR SALE OF DEFECTIVE EQUIPMENT AS HINDS MOTOR SPORTS IS UNWILLING TO ACCEPT THEY HAVE SOLD ME DEFECTIVE QUAD AND 4 OTHERS AS PER THE OWNERS HUSBAND JEFF HINDS.




I purchased my 2007 Polaris 700 EFI AWD from Hinds Motor sports, 5838 Columbus Pike Rd back in September of 2007. I have had problems with the quad from day one my drive shaft was slamming the bottom of the quad. I have taken the machine back to Hinds to get the problem fixed several times and they told me it was normal for Polaris to make that noise and it is not. Yes Polaris do make some noises but not a sound like someone is hitting the bottom of the quad with a hammer. I decided I was tired of this after our Hatfield & McCoy trip and I was taking it back not to get fixed which I have done several times like I said but to get a replacement for the defective quad.

Jeff is the husband of the owner and this is how things went down. I took it back on 3/10/08 told them I was done with it I waned it replaced and he said OK lets get you into another machine leave yours here so we can take your winch and tires off so we can get those on the new one and that it would be a couple hours until they could get it done because of the snow and that they would call me that day to come pick it up. I waited until closing time and I received no call, I waited until 3:30pm the next day and still no call so I went in today to see how things were going and this is how things turned out.



Hinds Motor Sports
5838 Columbus Pike Rd,
Lewis Center OH 43035
Phone: 740-548-5448
Phone: toll free 866-548-5448
Fax: 740-548-1911

I went into hinds motor sports today, to see how things were going with my defective quad they sold me this is how it went.

( JEFF = Owners husband)

Me: Jeff how are things going did they get the quad out yet.

Jeff: Yeah but we didn't get the winch put on it will be tomorrow or so.

Me: OK, well let me ask you how are we handling this?

Jeff: We are going to handle it like a trade in we will give you 5,000$ for the machine.

Me: NO! This is not going to happen You are not going to rip me off for over 4,000$ by taking a defective machine you sold me back as a trade in.

Jeff: UM yes we are we are not going to give you full price for the quad.

Me: Yes, you should give me full price seeing I bought the machine from you and have had this defective problem since day one and I have had it in here several times complaining about it and you guys always told me it was normal.

Jeff: well you have a problem with Polaris not hinds.

Me: NO! I have a problem with hinds not Polaris YOU sold ME the defective machine not Polaris.

Jeff: no a*sho*e your problem is with Polaris not hinds take it or leave it, I am done with this.

Me: no you are not done with this I am a customer you SoB and you will hear me out.

Jeff: I am done and he walks away.

ME : #$%!#$%$#%#$%^#@^%!#$%#$ YOU, YOU !$#%!#$%!#$%!#$%!#$%!#$%!#$%%Y^^&#%^&#[email protected]#[email protected]#%!#$%# $%#!$%#$% you can suck my #$^$%^&%^&$%!$%!#$%$%&%^*&$%&#%^&$%^.

I walked out went got my truck and went back picked up my bike and that is it I am done with them, I filed a complaint with the BBB sent Emails to Polaris.

BEWARE DO NOT SHOP FOR ANYTHING AT HINDS THEY WILL RIP YOU OFF I AM JUST SORRY I DID NOT CATCH ON SOONER.

They were going to treat this as a trade in and not a defect and try to give me 5,000$ back for my quad instead of full purchase price as it was defective from the time I bought it. DON'T LET THEM RIP YOU OFF ALSO!

I would also like to add that Jeff on 3/10/2008 told me that there were 5 quads that all have been coming back in with the same problems and that Polaris must have had a new guy on the assembly line and they were not checking his work as the had to align the motors on all of these machines as they came in to hinds including mine and that all of them are to this day still having problems.

Thank you for reading this long drawn out post, I don't want to see anyone else riped off by this dealer anymore.

The original author has all right to this post and may request it to be deleted.

 

[BATTLEGUN]

Wow. Holy crap. That is rough. I've heard enough scary crap about Polaris and then to read this? Glad a I got a canned ham.

 

[Grizz Rider]

Yeah that is a crazy story, I am going to have get my buddy to read this, he is trying to decide between the grizz 700 and the polaris. I think after this he will definately go with the grizz! Thanks for the info GW!

 

[BATTLEGUN]

It would be interesting to know how this was finalized. I mean did Polaris make it right? Did they shut down this dealership or at least strip their name from it? Or where they (Polaris) really telling that dealership to do that?

Either way, this is right on par for the nightmares I've heard about Polaris and customer service.

 

[1Bad1000Xxc]

I would think it did not go the way the customer would have hoped. Polaris is notorious for not taking responsibility for defective products and blaming it on the consumer instead. However, I don't feel I can make such a comment without justification so I'll give examples:

Neighbor of my dad's years ago, every year was on a roll buying a new polaris watercraft. He's very maticulous to follow proper break-in procedures. During break-in on one of these, the motor seized. Polaris wouldn't fix it and just said he didn't break it in properly, and this was someone they could easily pull up and see as being a dedicated return customer.

I had heard many stories after the RAZR came out about tie-rod ends breaking and people rolling them. When they approached Polaris about the part breaking, they would simply say user error, sorry. I warned a friend of a friend about that when he was bragging about his new RAZR. He said nah, that ain't gonna happen. A few months later, my friend said to me, you won't believe what happened to "so-and so's" RAZR. Naturally, I guessed a tie-rod end failure led to a roll-over and Polaris blamed it on user-error and left it as his problem, not theirs. He confirmed that I was right on with my guess.

There's also a Polaris dealer nearby that my dad ventures into occassionally. Went in one day to stare at a new RAZR. There was one in the back that was setup for racing and one of the guys on the floor that worked there said it was his and how fast it was. Next time my dad went in, it wasn't there. The guy said the tie rod end broke at high speed at it rolled. They were trying to get Polaris to replace the broken parts under warranty but they were not wanting to do so.

OK, I'm done. You get my point.

Buster

 

[3TV]

I don't necessarily see this as a problem with Polaris, ... well, ... other than poor assembly quality. But that is just the way Polaris is, and has always been. Anybody that has been around ATVs for any time at all already knows that. The main problem here is the poor customer service from the dealer in the way they refused to even consider going to bat for their customer to get his problem addressed appropriately. And not only did they not go to bat for their customer, they were arrogant about it. I sincerely hope that this dealership goes out of business with the recession we are in now. There are a number of dealerships that are going to go out of business, so hopefully we can get rid of the bad ones.

I've said this before, but it is worth repeating now. Many times people will ask questions on forums about "which brand is best"? The better question would be "which dealership is best"? Most brands of ATVs build a product that people are going to be happy with, but a bad dealership can spoil even the "best" product. In our case it is the local Honda dealership that has horrible customer service, and is arrogant. I had a bad experience there 5 years ago, and haven't set foot in his dealership since that day. I've bought quite a few ATVs and motorcycles in the last five years, but no Honda's.

 

[Gunny]

So true 3TV ... now I read the complaint story real quick, & I may have missed something, but I didn't read that Warghoul didn't want another Polaris ... he just wanted one that was quaility built. It was the dealer who crapped on him.

Here, were I live, we have several dealers for all the brands, but some have the reputation to stay away from. But they are still in buisness ... ??

I hope Warghoul gets this worked out ... but what a pain.

BTW ... I've heard some stores like this on other forums about Can-Am's. What about the other brands, Yamaha, Kawi, Suzuki, & 3TV mentioned Honda ... I'm sure there are dealers out there selling ATV's that once sold, they figure they're done with you. If you have problems with the machine, take it up with the manufacturer.

GW ... I didn't see a date on Warghoul's post .... any update yet by chance ??


Later ....

 

[1Bad1000Xxc]

Gunny, the date is around march. He said he took it back on 3/10/08 and picked it up angrey 2 days later.

 

[Gunny]

Has he updated the situation ?? or, does anyone know if he's rid'in a new Polaris or if he's in court ??

Man, that just sucks ! ... I for one, sure hope he's on a new machine !


Later ...

 

[GRIZZLYWIZARD]

Last I heard he sold it and got another Popo.

 

[BATTLEGUN]

Last I heard he sold it and got another Popo.

Wow!? Another Popo? Interesting.

Some may not think it is a problem with Polaris, but I for one do not want to associate my hard earned dollar with a company that will leave me hanging. Polaris should have stepped in and pulled the franchise from that dealership in my opinion. That was just wrong. Plain old fashioned WRONG.

 

[Gunny]

Good To Go .... Thanks for the update ! :beer"


Later ...

 

[BTI]

I have dealt with more than one OEM, both selling and buying LOL
I also have alot of dealer friends.
Unfortunately it's not all cut and dried when it comes to warranty and returns (quad).
I have a few friends with large dealerships......
The companies will do things for them (if they push) they won't do for the little guys.
Sometimes, it depends on how the warranty claim is written, sometimes it is just because the dealer hasn't bothered to call.
Sad, but true that customer service is long lost at most businesses.
If you have a good dealer that goes out of his way to help you, you can bet it's on his dime.
If left to all oem's, without "creative" warranty claim writing, there would be alot more upset customers.
It seems to be the way of the low profit-high volume sales world.

BTI

 

[GRIZZLYWIZARD]

Well said. Another thing to note is the manufactures warranty flat rate. Many dealerships can't afford the cost of an able mechanic to perform the work required in the specified amount of time. Therefore the warranty repair then starts to cost the dealership.

 

[Gunny]

BTI ... you are so right. Sometimes a guy has to wonder how some dealers stay in business.

And when ya find a dealer who it appears, he goes out of his way to make you happy, well, you don't mind going back & paying a little more for parts because you know, if you need him, he'll try to make it right.

Thanks heaven I seemed to have bought a good machine ... but my dealer use to call (when it was new) my house, to see if it was still runn'in strong or if I need any service work done. He was & still is, pretty good to me .... regardless of what I need.

Too bad some other dealers, just want your money & never to see ya again.

But on the flip side of the coin ... I'm sure some customers feel the dealer "Owes" them above & beyond what is practical .... Savvy ??

Later ....

 

[Grizz Rider]

That's too bad, that he had to sell it and they didn't make it right with him. I probably wouldn't have went with Polaris after that happened. I guess I got lucky my dealer that I got my two grizz's from have bent over backwards to help me out, I will definately go back and refer others to them! Oh and what happened to the philosophy "The Customer Is ALWAYS Right!" That's how we do things where I work, even when we know they are wrong!

 

[BATTLEGUN]

That's too bad, that he had to sell it and they didn't make it right with him. I probably wouldn't have went with Polaris after that happened. I guess I got lucky my dealer that I got my two grizz's from have bent over backwards to help me out, I will definately go back and refer others to them! Oh and what happened to the philosophy "The Customer Is ALWAYS Right!" That's how we do things where I work, even when we know they are wrong!

As I see and hear more incidents such as this one, I am more convienced that that philopshy is quickly becoming a way of the past.

However, to counter that comment; I've had the pleasure of working some companies and people. I wish those companies & people all the luck and success in the world.

 

[Grizz Rider]

I think you all bring good points, and Gunny is right about some people thinking everyone owes them somthing! I think the big thing is to find a good dealer that wants you to be happy then, make sure that you are always sincere with them and they will most liekly be the same way back, but if you go in there stepping on toes then they are not going to treat you with that respect and they are going to stopping helping you in hopes you don't return! Either way BG is right all the luck to those good dealers, hope all of you long and successful careers!

 

[formguy]

It is a shame that a dealer like that should be in business! One of the reason I ride a Honda is because of the dealership I bought them from. They are great with customer service. The electric shifter on my wifes Rancher ES quit two months out of warranty. They said bring it in and if it does not look abused we'll get a Honda rep to look at it. It was repaired under that expired warranty! That is customer service! Nault's Honda in Manchester, NH now has a life long customer. If other dealerships were more like them, there would be more people riding and more open shops. A bad dealer can scare customers away from the sport altogether. A good one brings people in.

 

[Hebs]

Last I heard he sold it and got another Popo.

lol...

hopefully he doesn't have a problem with this one...