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Hey guys, I picked up the bike this morning and sorted it out.
I told the dealer I'd take up his challenge and re-do it myself, but I didn't want money when I did it under 6 hours. I told him I wanted a letter on a company letterhead, signed by him, advising that he has overcharged me either through incompetence of his mechanical staff or just for the sake of overcharging me. I also told him I'd pulled apart an Outlander 600 the previous night in my garage (which I did) and was sure it would take me less than 3 hours, let alone 5. I went into the detail asking him exactly what he'd done and why it took so long and he ended up saying forget the previous invoice and only charged me 2 hours labor.
It's a win in the end, but I wasted a lot of time avoiding being ripped off. Will certainly be doing all the services and repairs myself at home and only taking it there for warranty.
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